Customer Testimonials
This was my first time purchasing a new vihicle. I had little to no knowledge on what to do for the most part. James, however was so helpful, attentive, and extremely thorough. I walked away very confident and well informed. The customer service was amazing and honestly I love my new car. I don't think I would have purchased it without James help!
Steven Hyundai is top 1 dealer in the city. People there are fantastic and helpful with any question or need. 10/10 recommend to anyone looking.
If you are looking for a car salesman with the patience of a saint, ask for Javan. He remained friendly, professional, and genuinely committed to finding the right fit, even when presented with hyper-specific demands and constant hesitation. In an industry where people can often feel rushed and pressured, he proved that he truly cares about customer satisfaction, no matter how tough the challenge.
Full disclosure: I know all of this because I was "that" customer. I rejected every option and made him work harder than he probably ever has in his career, yet he somehow managed to ... Read More DealerRater - Aug 6, 2026
The dealership has a warm and welcoming environment, and is clean and pressure free! Always enjoy my time in there, whether it be for a service or to catch up!
Javan is professional, honest, and genuinely cares about his customers. He made the whole car-buying experience easy and stress-free. If you're looking for someone trustworthy who goes above and beyond, I highly recommend Javan and his dealership.
I’ve visited many car dealerships but none have assembled a Unique & very Positive Team for Sales expertise, product knowledge & Service as This One, TY !
This is my second time back to get my car fixed, and I have to say that Connor made sure my experience was above and beyond in every way. He explained every detail to me and printed it out in paperwork, highlighted it and made sure I understood. He made us comfortable while we were waiting and kept checking in on us. I highly recommend the service here. It’s been a wonderful experience.
Dana, Service Manager for Steven Hyundai goes out of her way to be helpful and answer any questions we have. You couldn't ask for a better person.
Everyone at the dealership was friendly, professional and knowledgeable. The person I dealt with went out of his way in seeing to my specific needs.
My experience at Steven Hyundai was excellent! Tre was exceptional at customer service, friendly, and not at all pushy. A bit of humor a long the way also made it so easy. He listened to what my needs were in a vehicle and helped me step by step. All the folks there were very helpful and made me feel at ease! Thank you all so much! 💖
Tre was exceptional at helping me find the right vehicle! Look him up for a great deal and friendly service!
They great group to work with. They were very helpful and professional.
Brian is always great to work with. This is the third vehicle I have bought from him, and he is absolutely amazing!
I had a fantastic experience buying my Mazda CX-5 at Steven Hyundai! A friend who previously bought a car here highly recommended the dealership, and they were completely right. As soon as I arrived, Josh greeted me and immediately helped me look for the exact car I wanted. It turned out Josh actually knew the previous owner of the pre-owned CX-5 I was looking at. Having that background history and knowing the car was so well taken care of gave me total peace of mind. I let Josh know upfront that I was already pre-approved through my bank, and the ... Read More Google - Jul 29, 2026
I bought a mustang with the help of Javan Jackson and he made the experience of purchasing a vehicle so much more tolerable.
His help was amazing. He kept me notified about everything that was getting done with my vehicle and was a very nice individual.
Brian was super easy to work with and helped get the best deal in a short amount of time.
James at Steven Hyundai is amazing. This is my 4th vehicle purchase with him. He is very respectful, knowledgeable and will treat you right. Go see James
Brian Hicks is a awesome salesman we have bought several vehicles from him and it was a pleasure each and every time thank you very much
Brian is an excellent communicator and has extreme patience when dealing with clients. He made the experience wonderful!
As always, I received excellent service Joel, and Dana are the best in service department
Brian was super nice and professional. He made our car buying experience very easy and fast. Brian is the guy to see for your car buying needs. Go see Wes in their service department as well. Great guys! Top notch customer service!!
I had the mist pleasant experience with Javan from Hyundia. I never had a brand new car and he was so nice. Helped me through the whole process. Got my first new car at age 72. Right off the show room floor. So happy and excited. Javan Thank you for being so nice and kind. It was a lovely experience!
I had my vehicle serviced at Steven Hyundai for the first time, their team was very professional and explained everything. I highly recommend this team!
Organized and clean environment. Very attentive, employees and excellent with communication and service. I was so pleased with how well and how quickly they accommodated my requests and my needs. I felt respected and I love my vehicle.
My tiring was going flat. The manager had someone look at it very quickly. Within the hour, the big nail was removed, the tire was plugged and patched and 2 new front tires were ordered as replacements. I was on my way to a previous appointment. The guys were very efficient and did a great job. Thanks manager Joel!
No pressure, very friendly and helpful. Would most definitely recommend them and Brian Hicks. Outstanding.
The receptionist was very pleasant and helpful. Service was quick and efficient. I will definitely use them again
Service team (Courtney) is top notch. Great communication and quick completion of the scheduled work.
Helpful, friendly, answered questions. Reset car for mileage. All covered by warranty, handled recall and helped me To anticipate cost of next service
Charged for a service that I thought was included. Never mentioned this to me until the service bill at car pickup.
This dealership is under new ownership and as a result, the service center is a hot mess. A part that was ordered and should have been in in 3-4 days took over 2 weeks. Scheduling was a mess as I was told they are operating in 3 different systems and calling to schedule often resulted in the call being dropped. Finally, the work that was supposed to take 30 min took 2 hours. I don’t blame the employees as they are doing their best. I just hope this is a transition problem and not a new ownership problem. The previous systems seemed to ... Read More DealerRater - Jul 2, 2026
Excellant,professional and friendly service associates. Dana and team are great
I've all ready done that I was told it would cost me 100 dollars an hour to look at it. Why?
Joel and Dana are exceptional. Friendly and always take such good care of me and my vehicle.
Very friendly service. Came in and explained my needs and wants and they did everything in their power to assist me
Javan is just the best! He always goes above and beyond with customer service. This is our third Hyundai purchased from him. I recommend him highly!
Got us in and out in good time; I appreciate the fact they didn't take forever
The service was performed promptly and well done. I was able to leave on time.
They took care of what I needed done They changed the oil and filter , rotate the tires.
I wasn't sure if I had to check in or just get in line for servicing. How about making that clear.
What is most disappointing is that I feel Hyundai dismissed my concerns because my vehicle had 146,000 miles. A properly maintained vehicle should not suffer a catastrophic engine failure at that mileage. The oil consumption test confirmed there was a problem, and I believe Hyundai should have offered some level of assistance. Instead, I was left with a vehicle that is no longer drivable despite doing everything I was supposed to do as an owner.
It was all very nice they didn't push let they explained everything Very customer oriented
Courtney was wonderful at checking me and keeping me informed of what was going on with my vehicle. She explained things clearly
Great service department!
Fast, on time and well done. Friendly staff and a clean and inviting waiting room.
Done My experience working with James was no hassle also this is my 2nd car I've bought through him
No hassle Had a good experience with dealer and coworkers Happy with purchase of kona
Exceptional, friendly and professional All service members are always friendly and professional Always a pleasure to deal with
I have to adjust to the many recent changes but first experience went well. Done
He was kind and understanding and made the deal happen. He followed up and listened to what I said
Service department was quick and easy to work with. Would recommend them. Looking forward to doing more work there
They threw my items that were in the back of my car into the 3rd row floor board and then closed the third row seats and crushed my items. The film they installed was done poorly and had lots of air bubbles in the film
Very professional dealership. Our salesman James was great and very knowledgeable about the settings and options on the vehicle
I was glad that the new owners honored the free oil change agreement I got right in
Very professional, personable, the salesman built a good business relationship with us. Would use them in the future
Work performed quickly and well. Music too loud in the waiting area. I also didn't like paying 3% to use my credit card.
Very helpful. I did not have an appointment but a light came on so I stopped in unsure of how important it was whether to drive my Tucson or not. They checked it out and ordered a part, made an appointment to take care of the issue. Very pleased
Friendly, always does an excellent job on my vehicle Valuable employees Great at explaining the work being conducted
Always greeting with a smile, waiting room Always clean, Wes Puffenbarger the best to Always service my car's. All staff are friendly, wouldn't go anywhere else been doing business here sense 1993.
Prompt and courteous service for this first time customer at Steven Hyundai. Checking in went smoothly, all questions were answered and the Parts Department quickly answered a question for me.
Failed to put new oil change reminder sticker in windshield, and failed to give me a paper receipt of services provided.
Great service and sales person was a man of his word and everything went as planned.satisfaction is the word
This was my one year check up. They did everything they were supposed to do and no charge. Everything was on time.
Incredible customer service from the moment I arrived. Very respectful and organized. Very clear about the service and treated me with courtesy 100% of the time.
Car was taken promptly and repaired quickly. Final bill was very close to initial estimate.
Most of my experience has been good. I had one problem in the past with a service issue, but that was resolved satisfactorily.
Josh was straight forward and did everything he could to help. He was awesome to work with!
He was a very polite, courteous, and had my vehicle ready once said it would be done
Very thorough They took care of us and were quick to get everything fixed and ready to go
James was great he is the only one I will deal with
I found just exactly the vehicle I was looking for. We took a nice test drive with our excellent salesman Josh. He explained all the features and tech and we made our deal. Julio handled the paper in a flash. One hour and a half and we headed home in our new ride. It was the easiest car buying experience of my life. Thanks!
Joan was extremely knowledgeable and thorough and gave me a great deal. Would highly recommend working with him!
Dealt with James to buy a used Corolla Cross. The process was simple and straight-forward, and the entire staff talked to you like you're human. Having recently dealt with a lot of slimy car dealerships, this experience was a breath of fresh air. They even offered to give me a ride back to a nearby car rental agency to return my rental. There were no pressure tactics and they kept rates, financing, and final costs clear and transparent throughout the entire process. I would definitely suggest them to anyone looking for a vehicle.
I have had some bad experiences with getting a simple oil change , BUT I can tell you I have never had any bad experiences at Harrisonburg Hyundai. I went in May 16, 2026 at 10:00am , for my 4th oil change since buying my vehicle there a few years ago. I called the Monday before and they were able to get me in on that Saturday after. I arrived about 5 minutes before 10 and pulled in the bay and the friendly service advisor said before I could open my mouth she asked (oil change?) ; I said yes. She asked for my keys and said ... Read More Google - May 21, 2026
Fast friendly oil changes but they did not rotate the tires
Omg Javan and the sales team at Harrisonburg Hyundai are GREAT! Got me into this new Santa Fe and I absolutely LOVE IT! I recommend any and all people to seek him out if you're on the hunt for a new or used vehicle!!
Harrisonburg Hyundai will be my go to recommendation for all my family and friends , they are beyond excellent and are very helpful in every way possible ! Javan Jackson in specific made my process very quick and easy, and was able to help answer all my questions as a first time buyer ! I Definitely recommend him and his crew for all your vehicle purchasing needs. Go check them out !!
Great experience with Josh and the team at Harrisonburg Hyundai. Smooth, no surprises. We bought a Palisade Caligraphy, exactly what we were looking for. GREAT price! I will recommend Harrisonburg Hyundai and Josh to friends. Beautiful car!!! Thank you all.
We had a wonderful experience with Josh. He was extremely knowledgeable about the car, a pleasure to work with, and the experience was extremely easy. We also got a much better price than we would have where we live in northern Virginia.
This is the first time I ever attempted to buy a car alone. My adult children armed me with a list of questions to ask at the dealership. I was nervous and hoped the salesperson would understand the situation. Javan was a gift to me! He listened attentively, put me at ease, answered questions clearly and kindly. His professionalism and kindness drew me back to the dealership. I felt that Javan wanted to do what was best for me in my circumstances. He became more than a salesperson. He was and is a friend.
Great experience with the service department! They had to correct something but hung in there to find the problem without being jerks about it. They totally focused on quality and customer satisfaction! Will take our car there again!
Helping my mom purchase her new Santa Fe Calligraphy at Harrisonburg Hyundai was an exceptional experience, all thanks to Javan Jackson. From the moment we walked in, he treated us with patience, professionalism, and genuine respect. He took the time to answer every question, explained all the features in detail, and made sure my mom felt confident and comfortable with her decision.
Javan never made us feel pressured—he truly cared about helping her find the right vehicle. His knowledge of the Santa Fe Calligraphy and his calm, friendly approach made the entire process smooth and enjoyable. He went above ... Read More Google - Feb 28, 2026
Javan Jackson at Harrisonburg Hyundai made purchasing my 2025 Santa Fe Calligraphy an excellent experience. He was professional, knowledgeable, and never pushy. He took the time to answer all my questions and made sure I felt confident every step of the way. I truly appreciate his honesty and outstanding customer service. Highly recommend asking for Javan if you’re in the market for a vehicle!
1st Tucson, Javan was amazing. 2nd, better Tucson, Javan was able to help out when we were upside down on a loan and get us into a better spot. 1st Tucson, Javan was amazing. Go see this guy and his team if you wanna get an honest car shopping experience.
I have purchased a lot of vehicles in my lifetime and to be honest, I was not looking forward to “buying a vehicle from a dealership” experience. I think most of us can say it usually is not an enjoyable experience. WOW…was I surprised! I messaged Joan Castro to see if he was available for me to see a specific vehicle. Not only was he waiting for me but already had the vehicle warming up for our test drive! He was very personable as well as knowledgeable and every conversation was all about me and being sure I was ... Read More Google - Jan 31, 2026
Called Harrisonburg Hyundai to see a pre-owned vehicle on their website. It was a Hyundai but was being sold by another dealership under their same ownership group. When I asked if he was going to lose a Commission on a sale if I went to the other Dealer he said he would. I asked if he would meet me at the other Dealer and he agreed. We went there and negotiated a fair deal. Joan is a professional and knows the product line very well. He goes above and beyond to provide a high level of customer service! The next ... Read More Google - Jan 21, 2026
I highly recommend coming here! Despite some problems I brought to the table, they worked their magic. I was able to do a trade in I was upside down on, a minimal down payment, not the best credit and they did it! I got my dream of a 2026 Hyundai Sonata awd in my name, in my budget, and I am so happy. They are so amazing, friendly, and helpful. I’ve been to a few dealerships before coming to them, and they should have honestly just been my first and only stop. They said they are wizards with numbers, and ... Read More Google - Jan 11, 2026
Bought a Subaru Forester late Dec 2025 through James. Excellent customer service. Listened carefully to our needs/wants and was extremely understanding and helpful. Won’t buy another car w/out first consulting w this dealership.
Great experience! Super tight team! They stand by there product! Great reliable warranty, superb selection of cars. Dealer Joan Castro above and beyond! Shout out Travis Jeff and Jamie. I'll be doing business with my dealer Joan at Honda, hyundai for life! Appreciate ya guys!
My salesperson Javan made my car shopping experience so very easy and stress free! Got the exact Tucson that I wanted, at the price I needed. Will absolutely recommend my friends and family to go see Javan when looking for a vehicle!
I recently purchased my new Hyundai from Harrisonburg Hyundai and had a truly exceptional experience. My salesperson, Joan, was fantastic.
I came in knowing exactly what I wanted—no extras or negotiation necessary—and the team absolutely respected my clarity from the very beginning. The communication was clear, honest, and professional throughout the process.
There were zero pushy sales tactics. Joan focused entirely on ensuring they could find the specific vehicle I wanted. They succeeded, and the entire transaction was seamless. They truly went the extra 200 miles—quite literally!—by delivering the car directly to my door.
This level of ... Read More Google - Nov 20, 2025
I’ve been doing business here for the past seven years, and I can honestly say that everyone—without exception—has been wonderful to me and my family. I also want to mention that my experience with Julio and Brian has exceeded my expectations; they’re both exceptional and highly professional.
I had a great experience purchasing my Hyundai Kona!! Maria and Javan were excellent and made my experience a painless experience!!
This was the most fun I have ever had buying a car! Javan was professional, personable, and proficient with Gerri g me the exact car I wanted at a price I wanted. Highly recommend, but ask for Javan!